Privacy policy

Last updated: January 28, 2026

Sospiro International (“Sospiro”, “we”, “us”, or “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to offer you a refined and curated shopping experience.

Our store is powered by Shopify, which enables us to deliver the Services securely and efficiently. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, or transact through our Services, or otherwise communicate with us.

In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall govern with respect to the collection, use, and disclosure of personal information.

By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. This does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, your location, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact Information: name, billing and shipping address, email address, and telephone number.
• Financial Information: payment card details, financial account information, transaction records, payment confirmations, and related details.
• Account Information: usernames, passwords, security questions, preferences, and settings.
• Transaction Information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled, as well as prior transaction history.
• Communications: information you provide when contacting us, including customer service inquiries.
• Device Information: IP address, browser type, device identifiers, and network information.
• Usage Information: interactions with the Services, including browsing behavior and navigation patterns.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information voluntarily.
• Automatically, through your use of the Services, including via cookies and similar technologies.
• From service providers, when they process personal information on our behalf to support the Services.
• From partners or third parties, where permitted by law.

How We Use Your Personal Information

Your personal information may be used for the following purposes:

Providing and Enhancing the Services

To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns or exchanges, send service-related notifications, enable reviews, and personalize your shopping experience through tailored recommendations.

Marketing and Advertising

To send marketing communications via email, text message, or postal mail, and to present relevant advertisements across our Services or third-party platforms, including based on prior interactions or purchases.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraudulent or malicious activity, and protect the integrity of our Services. You are responsible for safeguarding your account credentials and should not share them with others.

Customer Communication

To provide customer support, respond to inquiries, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect the rights, safety, and property of Sospiro, our customers, and others.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

• With Shopify and service providers who perform functions on our behalf, such as payment processing, data analytics, cloud storage, fulfillment, shipping, and customer support.
• With marketing and advertising partners to deliver promotional content and targeted advertising, subject to their respective privacy policies. Depending on your location, you may have the right to opt out of such data sharing for targeted advertising purposes.
• At your direction or with your consent, including to facilitate shipping or social media integrations.
• With affiliates within our corporate group.
• In connection with business transactions, such as mergers or insolvency proceedings.
• For legal reasons, including compliance with subpoenas, court orders, or to protect legal rights.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve its platform. Information you submit may be transmitted to Shopify and other third parties located outside your country of residence.

Shopify may also use personal information collected through your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify acts as an independent data controller. To learn more, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to exercise your rights where applicable.

Third-Party Websites and Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy, security, or content of those external sites. Any information shared on third-party platforms is subject to their own policies and may be publicly visible.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Data Retention

While we employ reasonable safeguards, no system can guarantee absolute security. Information transmitted to us may not be secure during transit, and we advise against using unsecured channels for sensitive communications.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, operational, and contractual obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing or requesting copies of your data
• Requesting deletion or correction
• Requesting data portability
• Opting out of the sale or sharing of personal data for targeted advertising
• Managing marketing communication preferences

Residents of the UK or EEA may also have the right to object to processing, restrict processing, or withdraw consent where applicable.

We do not discriminate against individuals for exercising these rights. Identity verification may be required before fulfilling requests, as permitted by law.

Complaints

If you have concerns regarding our handling of personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized safeguards such as Standard Contractual Clauses to ensure adequate protection.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your rights, please contact us at:

Email: info@sospirointernational.com

For the purposes of applicable data protection laws, Sospiro International acts as the data controller of your personal information.